RV Towing Solutions

RV Towing Solutions

RV TOWING SOLUTIONS supply unique products catering for the towing needs of caravaners, boaters, camper trailers etc.

FAQ

Christmas Closure:

Our Christmas Closure will be from Lunchtime on Friday 22nd of December re-opening on the 15th of January 2018. Any orders received in this time will be processed on our return.

Rock Tamers™

1. How do I fit my Rock Tamer onto my vehicle?

The Rock Tamer fits onto your ball mount (shank) of your vehicle.  You need to have 30mm clear space on the shank to accommodate the hub of the Rock Tamer.

2. My exhaust is too close to the rubber flap ,what should I do?

Adequate clearance must be maintained to prevent heat damage to the flap. If at least 250mm cannot be achieved we suggest a minor tail pipe modification to dump the exhaust gasses down or to the side of the vehicle.

For vehicles with exhausts that cannot be diverted we suggest attaching a light weight metal or aluminium heat shield to the mud flap clamp bolts in the vicinity of the exhaust. This will deflect the heat while allowing the flap to move freely.

Common sense should prevail, if you feel your flaps are getting too hot because of the exhaust then have the modification done.

3. What Warranty do you offer?

ROCK TAMERS™ AUSTRALIA warrants this product to be free of defects in material and workmanship under normal use and service for the period of 12 months from the original consumer date of purchase (proof of purchase is required). If you have a warranty claim, you will need to contact your supplier with proof of purchase and other details . Eg. Photos etc.

Please note: Transport costs for the faulty product will be covered by our company if the purchase was made at one of our authorised dealers. (Proof required)

Normal use does not include EXTREME OFF ROAD driving. eg. Rock crawling etc.

ROCK TAMERS™ AUSTRALIA will not warrant damage to mud flaps caused by installing the Rock Tamers too close to the exhaust pipe on the tow vehicle.

Adequate clearance must be maintained to prevent heat damage to the flap. If at least 250mm cannot be achieved we suggest a minor tail pipe modification to dump the exhaust gasses down or to the side of the vehicle.

For vehicles with exhausts that cannot be diverted we suggest attaching a light weight metal or aluminium heat shield to the mud flap clamp bolts in the vicinity of the exhaust. This will deflect the heat while allowing the flap to move freely.

Common sense should prevail, if you feel your flaps are getting too hot because of the exhaust then have the modification done.

CAUTION: Consumer assumes all risks associated with product performance after installation. Rock Tamers™ will not protect everything and everyone from harm. Results may vary depending upon road surface and conditions, vehicle types, weather conditions, installation, and driving input. Please apply common sense to your expectations relating to product performance.

4. Can I fit Rock Tamers to my vehicle with rear wheel carriers?

Yes, Rock Tamers can be fitted to most vehicles with rear wheel carriers with the exception of the 200 Series Toyota Landcruiser with ARB rear wheel carrier.The support arms of the Rock Tamers can rotate 360 degrees allowing them to be set up at any angle. Caution must be taken not to create a gap between the top support rods and the rear bumper.

To prevent this from happening the off cut of the rubber flaps can be attached to the lower inside of the bumper eliminating the gap.

Unfortunately due to the design of the ARB 200 Series rear wheel carrier it does not allow any attachments to the hitch shaft as the entire bumper opens up.

We are looking at producing mounting clamps which will be permanently attached to the rear bumper
and will accommodate the Rock Tamer rod and flap assembly. These will allow the Rock Tamer to open up with the rear wheel assembly. (These will be produced if the demand is there.)

5. I have seen the Rock Tamers set at different angles. What angle should I set my Rock Tamers?

The angle will vary from vehicle to vehicle depending on tires etc. When traveling, the flaps should be about 45 degrees away from the vehicle. This will help re-direct stones back down at a shallow angle.

To help achieve this angle, the static angle can be set anywhere between 10 and 30 degrees.

We suggest start at the lower angle and experiment until you find an angle which is appropriate for your set up.

6. Why don’t you produce a Rock Tamer to go right across the rear of the vehicle?

There are a number of reasons why we don’t make a one piece flap.

Vehicles towing large caravans, boats, camper trailers etc. need to maintain a good airflow down through the centre of the vehicle to help prevent transmissions and differentials from over heating. If a full length flap is attached it will inhibit good air flow and may contribute to such over heating and void your warranty.

A full width flap will create more wind drag and affect your fuel consumption considerably.

On gravel roads full width flaps create a vortex in the centre whipping up abrasive sand and dust hence increasing the sand blasting affect on your tow vehicle.

7. How effective are the Rock Tamers?

Rock Tamers will cut your damage down to 70-80%.

Rock Tamers will not protect everything from harm. Results may vary depending on road surface and conditions, vehicle types, tyre profile, weather conditions, installation and driving input (particularly speed).

Please apply some common sense to your expectations relating to the products performance.

How can I tell if my Rock Tamer has genuine Rock Tamer Australia Warranty?

Rock Tamers Australia has a badge on the hub of the unit reading rocktamers.com.au.  If this badge is not present and you do not have Australian fitting instructions in your instruction booklet you have not purchased the product through Rock Tamers Australia. Only Rock Tamers purchased through our company Rock Tamers Australia Pty Ltd with the label rocktamers.com.au will be covered by our warranty. All our Rocktamer dealers have the genuine rocktamers.com.au label and will be able to offer you full service, fitting at a cost and are able to organise spare parts if needed.

Proof of purchase is required for all warranty claims.

Mesh Insert

What is a mesh insert?

We have available a mesh insert to fit the Rock Tamer for people who travel on gravel roads etc.

This mesh insert is attached to the existing flaps and is a light weight rip-stop mesh material designed to stop the stray stones between the flaps yet still allows a good airflow.

The mesh is available in two sizes 750mm and 850mm.

The 750mm mesh insert is designed to protect camper trailers only.

The 850mm mesh insert is designed to protect caravans, 5th wheelers, large boats etc.

Qwiklift

IMPORTANT INFORMATION

When towing using weight distribution hitches, there are a few important rules that must be adhered to.

  • Weight distribution hitches are designed to make towing safe on the open road. It is very important to remove spring bars and sway controls before attempting to position your van onto van park sites. These systems are not designed to get into jack knife situations as it puts excessive strain on the components and can lead to failure.
  • Even with spring bars detached, avoid jack knife situations as the weight distribution hitch heads are wider, higher and lower than the standard ball mounts and there is a greater chance of the weight distribution hitch head coming into contact with the “A” Frame and chain attachment causing damage to the “A” Frame and head.
  • Maintenance of your weight distribution hitch is also very important. Always keep the spring bars well-greased to avoid premature wear particularly the spring bar retainer clips.
  • Regularly check tension on bolts etc to maintain good operation.

Failure to adhere to these rules can impact on the product warranty as damage caused by neglect or misuse is not covered.

Secure-A-Hitch

1. My hitch is at a 45 degree angle. Can I still fit a Secure-A-Hitch wedge insert?

Yes, you can. In the kit we have included a 45 degree stainless steel spacer. This spacer will be placed on the appropriate bolt prior to inserting in the hitch.
Some hitches have varying angles, some less than 45 degrees. Some over. This spacer can be ground down to the appropriate angle.

2. Will the Pin Replacement Kit fit all vehicles?

The Pin Replacement Kit will fit most vehicles providing you have reasonable access to at least one hole on the side of the receiver. The 200 Series Toyota Landcruiser is the most difficult to fit due to it’s recessed receiver.

3. Where can I view the new Secure-A-Hitch anti rattle device?

Rock Tamers Australia will have the new Secure-A-Hitch anti rattle device on display at all the major caravan and camping shows. See Where can I view the Rock Tamers question for a full list of shows throughout the year.

4. Where can I view the new Pin Replacement Kit for solid tow bars?

Rock Tamers Australia will have a full stock of Pin Replacement Kits for solid tow bars on display at all the major caravan and camping shows. See Where can I view the Rock Tamers question for a full list of shows throughout the year.

Clear View Mirrors

1. Can I have the Clearview mirrors fitted to my vehicle or do I do it my self?

The mirrors comes with a very detailed instructional DVD. On this DVD it shows you how to remove  the door lining of your vehicle without any damage and how to remove the existing mirrors and fit the new mirrors.

This is a very simple process providing you follow the instructions on fitting the first mirror. Generally you can fit the second mirror without reference to the DVD.

Allow approximate 15 – 20 minutes per door.

We can fit the mirrors but will be subject to prior arrangements.

2. I have manual mirrors but want to operate them electrically, can this be done?

An electrical kit will also need to be purchased if your vehicle has manual mirrors and you would like Clearview Towing Mirrors that operate electrically. In addition, the wiring will need to be hard wired by a registered auto electrician. We do not provide this service.

3. I do not have indicators in my mirrors, can I purchase mirrors with indicators in them?

You are able to purchase Clearview Towing Mirrors with indicators even if your current vehicle mirrors do not contain indicators. However, the wiring will need to be hard wired by a registered auto electrician. We do not provide this service.

D.I.Y. SMART LINE

What sizes does the smart line come in?

We have developed an adjustable clothes line for awnings measuring up to 20′. The adjustable line can only be reduced in size, not increased.

We still have a limited range of made to measure sizes available, until all stock sold. These will be replaced by the adjustable lines once stock is exhausted.

Cancellation Policy.

Please choose goods carefully as refunds will not be given unless the goods are faulty.  There is a 10% cancellation fee if order has been cancelled once it has left our warehouse.  This only applies to our larger ticketed items.

RV Towing Solutions cannot guarantee delivery to any area on any specific date.  We can give an indication how long it might take for delivery to your area but it is up to the buyer to allow enough time for delivery and installation of the product.

Freight on any returns is at the expense of the purchaser unless the goods are faulty.

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More info on our products

Rock Tamers - A removable & adjustable mud flap system

The Rock Tamer consists of a black powder coated cast aluminum hub, black polyurethane coated steel support rods . . .

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Secure-A-Hitch - An anti rattle tow hitch

RV Towing Solutions are pleased to announce the release of our long awaited Secure-A-Hitch anti-rattle device.

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Clearview Towing Mirrors

Electrically operated, Clearview Towing Mirrors bolt onto your car exactly the same position as your existing mirrors, using our . . .

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Other Products Include:

Rock Tamer Mesh

Ball Mount & Accessories

D.I.Y Smart Line

Qwiklift